Laboral - Rol N° O-440-2011

Juzgado Laboral declara despido de ejecutiva comercial como injustificado, al no acreditarse la gravedad del incumplimiento de procedimientos en reemisión de tarjeta, y constatar aplicación desigual de sanciones.

• Doña Nombre was employed as a commercial executive from May 10, 2008, under an indefinite contract.
• Dismissal on August 23, 2011, invoked Article 160 N° 7 of the Labor Code, alleging a grave breach of contractual obligations, specifically non-compliance with the 'Reemisión Tarjeta' procedure (FS-009).
• The employee was accused of failing to verify that a national identity card was not blocked due to theft before reissuing a credit card (tarjeta presto) to a client on June 11, 2011.
• The employee argued procedural complexity, shared system access, difficulty recalling details due to high daily client volume (20-30 persons), and pointed out that the operations executive faced lesser sanctions.
• Client Nombre reported fraudulent transactions on June 11, 2011, after bl...